Usability testing
Usability testing
Optimized digital customer experience
Optimized digital customer experience

Reactive and iterative evaluation and optimisation solutions for your digital interfaces

The UXPack solution revisits the “conventional“ methods of evaluating and optimising digital interfaces, bringing them closer to the needs and requirements of companies. 

 

CXPack offers more reactive and iterative methods, more dynamic, interactive and ready-to-use solutions and more objective and realistic recommendations.

Usability testing

CXPower has put usability testing at the heart of its solution. It allows you to clearly and regularly identify positive and negative "moments of truth" in the customer’s digital experience.

 

To be effective, CXPower bases the methodology of its usability testing on a fixed rule. The UXPack experts responsible for implementing, coordinating and analysing the results of the usability testing, are not involved in the design of the interface at any point. We cannot play both judge and jury

Usability testing - Design sprint version

Based on the methodology of the usability testing, this method has been designed to respond to the specific needs and requirements of the Design sprint.

Expert workshop

This inclusive workshop is incorporated in the usability testing and focus group of UXPack. It allows you to better understand and use the results of the digital interface evaluation.

CX News !

Sélection d'articles 
sur l'expérience client

B2B : l'expérience client passe par la connaissance client
 

Si le B2C a fait de grands progrès en matière d’expérience client, les entreprises B2B semblent à la traîne. Pourquoi l’expérience client est aussi l’affaire du B2B ?

relationclientmag.fr 10 octobre 2017

Digitalisation de l’expérience client : le nouvel enjeu des fournisseurs d’énergie

 

Les grands énergéticiens français ont entamé leur transformation digitale, mais ils ne sont qu’au milieu du gué et n’ont pas intérêt à y rester, sous peine de se voir concurrencer par de nouveaux entrants plus proches des attentes de consommateurs toujours plus exigeants sur ce sujet.

latribune.fr 30septembre2017