Customer-experience focused digital strategy
Customer-experience focused digital strategy
Optimized digital customer experience
Optimized digital customer experience

Expert support solution for a customer-experience focused digital strategy

The CXPack solution provides expert support that is quickly and easily integrated into your company’s digital strategy.

This support, which can be adapted to your objectives and requirements, continuously provides you with a better insight of the quality of your customers’ digital experience :
 

  • Audit & Consulting

Analysis of the key aspects of your company’s strategy in terms of the governance and the culture of the digital customer experience. Creation of a strategic master plan for the digital customer experience.

 

  • Expertise “on demand“

“Real time“ expert analysis of your digital interfaces at the design or optimisation phase. Expert online or workshop style support based on your project team’s needs.

 

  • Expert evaluation

An expert evaluation used to identify usability issues. This will look at the main routes taken by users of your digital interfaces online or will take place during an advance design stage.
The qualitative evaluation can be carried out by 
upstream or downstream usability testing.

 

  • Card sorting

Construction or optimisation of the information architecture of your digital interfaces via card sorting. Organisation of your content and categories by your customers.

 

  • Expert workshop

This inclusive workshop is included in the expert evaluation and card sorting of CXPack. It allows you to better understand and use the results of the digital interface evaluation.

CX News !

Sélection d'articles 
sur l'expérience client

Partir de l’expérience client aide à sortir des silos
 

Les organisations en silos ont permis de formidables gains de productivité, mais elles touchent maintenant leurs limites. Elles rendent difficiles les projets transverses, elles limitent l’agilité des entreprises et freinent l’exploitation des Big Data qui ne connaissent pas les frontières des organigrammes !

 

Comment sortir de ces structures bien ancrées dans nos organisations et dans nos habitudes ? Un des leviers consiste à mettre réellement le consommateur au cœur des processus.

diateino.com 31 mars 2017