Customer-experience focused digital strategy
Customer-experience focused digital strategy
Optimized digital customer experience
Optimized digital customer experience

Audit and consulting for the creation of a strategic master plan for the digital customer experience

To adopt a "truly" customer experience focused digital strategy, CXPower supports the company in creating and implementing a master plan that is tailored to its objectives, needs and requirements.

 

This master plan is essentially designed using customised combinations of UXPack solution methods. It helps establish a long-term structured approach within the company in terms of the governance and the culture of the digital customer experience. 

 

The creation of this master plan is the only guarantee ensuring the quality of the customer’s experience is always placed at the heart of the company's digital strategy.

It does not require significant investment and can be easily and gradually put into place according to the company’s objectives and resources.
The most important thing is that this master plan exists and that the entire company understands it, adapts to it and supports its development.

 

By moving away from rigid and complex 'conventional' master plans, and with the realistic expert support of CXPower, your company will be able to offer its customers a positive digital experience. 

CX News !

Sélection d'articles 
sur l'expérience client

B2B : l'expérience client passe par la connaissance client
 

Si le B2C a fait de grands progrès en matière d’expérience client, les entreprises B2B semblent à la traîne. Pourquoi l’expérience client est aussi l’affaire du B2B ?

relationclientmag.fr 10 octobre 2017

Digitalisation de l’expérience client : le nouvel enjeu des fournisseurs d’énergie

 

Les grands énergéticiens français ont entamé leur transformation digitale, mais ils ne sont qu’au milieu du gué et n’ont pas intérêt à y rester, sous peine de se voir concurrencer par de nouveaux entrants plus proches des attentes de consommateurs toujours plus exigeants sur ce sujet.

latribune.fr 30septembre2017