Digital customer experience strategy and management
Digital customer experience strategy and management
the actual customer experience
the actual customer experience

Continuously improve the quality of your customer’s digital experience!

CXPower is a consultancy and research firm, specialising in digital customer experience strategy and management.

In partnership with Harris Interactive, CXPower has developed CXPack, an innovative and attractive solution that helps businesses build a customer-experience focused digital strategy.

 

The CXPack solution comes in the form of a range of packaged, ready-to-usequick and economic services, designed to develop customised methods for continuous improvement of the quality of the digital customer experience:

 

  • Expert support solution that guarantees that your customers’ experiences are effectively taken into account in the design and implementation of your digital interfaces.

 

 

  • Software solution for dynamic and interactive management of the quality of the digital customer experience.

The CXPack solution removes all the obstacles that prevent you from being able to continuously and effectively understand your customers’ digital experience.

 

With unique experience in the digital sector and its positioning as a pioneering expert in the current market, CXPower makes possible the creation of a positive customer experience that directly contributes to a company’s growth and profitability.

CX News !

Sélection d'articles 
sur l'expérience client

Partir de l’expérience client aide à sortir des silos
 

Les organisations en silos ont permis de formidables gains de productivité, mais elles touchent maintenant leurs limites. Elles rendent difficiles les projets transverses, elles limitent l’agilité des entreprises et freinent l’exploitation des Big Data qui ne connaissent pas les frontières des organigrammes !

 

Comment sortir de ces structures bien ancrées dans nos organisations et dans nos habitudes ? Un des leviers consiste à mettre réellement le consommateur au cœur des processus.

diateino.com 31 mars 2017